Knowledge Base

How to Recognise and Avoid Phishing Scams

These days scammers are becoming more and more cunning in their attempts to get you to give them your personal and financial information. Here at we are seeing an increase in fake emails pretending to be from "IT Support" or similar saying that your password is about to expire and you need to click on this link to renew.

  1. In circumstances like this, NEVER click on the link in the emails. Navigate to the main home page at and log in there. Once logged in you will be notified if you need to update your password.
  2. If in doubt, check for spelling mistakes. Most scammers end up giving themselves away through poor spelling or grammar. Navigate to our website and raise a support ticket. Never click on any links in the email.

Beyond just trying to hack into your email account (and once there they pretty much have control of your whole life!) the scammers may be trying to gain access to your bank details or other personal financial information (in order to take out a loan or similar in your name).

Typical ploys from scammers include :-

  • We've noticed suspicious activity or log-in attempts on your account. They haven't.
  • They claim there's a problem with your account or your payment information. There isn't.
  • They say you need to confirm some personal or financial information. You don't.
  • Include an invoice you don't recognise. It's fake.
  • Want you to click on a link to make a payment, but the link takes you to malware
  • They say you're eligible to register for a Government refund (Tax or maybe a grant). It's a scam
  • Offering coupons for free stuff. Chances are it's not real. (If it seems too good to be true, it probably is)

One real-world example of a phishing email

Screenshot of an email pretending to be from Netflix

Imagine you saw this in your inbox. At first glance, this email looks real, but it’s not. Scammers who send emails like this one are hoping you won’t notice it’s a fake.

Here are signs that this email is a scam, even though it looks like it comes from a company you know — and even uses the company’s logo in the header:

  • The email has a generic greeting.
  • The email says your account is on hold because of a billing problem.
  • The email invites you to click on a link to update your payment details.

While real companies might communicate with you by email, legitimate companies won’t email or text with a link to update your payment information. Phishing emails can often have real consequences for people who give scammers their information, including identity theft. And they might harm the reputation of the companies they’re spoofing.

Never click on the links in these emails.

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